Returns & Exchanges
At Nami Matcha, we strive for the highest quality in every tin; however, due to the perishable nature of our products, we generally cannot accept returns on opened food items. If your order is damaged or incorrect, please follow our streamlined return process within 14 days of delivery.
Initiate Your Request
Contact our support team at hello@namimatcha.com with your order number and a brief explanation of the issue.
Provide Verification
For damaged or defective items, please attach clear photos of the packaging and the product to help us process your claim faster.
Receive Authorization
Our team will review your request within 48 hours and provide a return authorization code or confirm your eligibility for a replacement.
Refund or Replacement
Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing